Privacy Policy | FG Flow & Restore

Last updated: 18 July 2026

Who We Are

FG Flow & Restore provides mobile massage therapy services in London. For privacy questions, please use the contact details made available through this website or the contact page.

Information We Collect

When you use the website or make a booking, we may collect:

name, email address and phone number;
appointment address and postcode;
chosen service, duration, appointment date and time;
booking status, cancellation status and payment status. We do not store full card details;
technical information needed for security, fraud prevention and service reliability, such as IP address, browser information and security challenge results.

Please do not send sensitive health information through the booking form unless it is necessary for arranging your appointment. If you later choose to share relevant treatment information directly, it will be used only to provide the service safely and professionally.

How We Use Your Information

to check service availability and manage your booking;
to send booking confirmations, cancellation messages and payment links;
to process payment through Stripe;
to operate security controls and audit events;
to maintain business records and meet legal or accounting obligations;
to protect the website from spam, abuse and unauthorised access.

Legal Bases

We use booking and contact details because they are needed to arrange and provide the service you request. We may also use information where required by law, for example for accounting records, or where we have a legitimate interest in operating and securing the website.

Payments

Payments are handled by Stripe. FG Flow & Restore does not store card numbers or full payment card details on this website. Stripe may process your payment details under its own privacy and security terms when you use its checkout pages.

Website Analytics

We use Cloudflare Web Analytics to receive aggregate statistics about website usage and performance so that we can identify popular pages, understand how visitors reach the site and improve the experience. It is not used for advertising, profiling or cross-site tracking. Cloudflare states that this service does not collect or use visitors' personal data. You can turn it off for your device at any time in the Cookie Policy.

Who We Share Information With

We use trusted service providers to run the website and booking service:

Cloudflare, for hosting, security, Turnstile bot protection and aggregate web analytics;
Turso/libSQL, for the booking database;
Resend, for transactional emails;
Stripe, for payment processing;
GitHub and Cloudflare Workers deployment tooling, for website hosting workflows.

These providers may process data in the UK, EEA, United States or other locations according to their own infrastructure and data transfer safeguards.

How Long We Keep Information

Booking records are kept for as long as needed to provide the service, manage follow up queries, maintain business records and meet legal or accounting requirements. Security logs and rate-limit records are kept for shorter periods where possible.

Your Rights

Depending on the circumstances, you may have rights to access, correct, delete, restrict or object to the use of your personal information. You may also have the right to data portability. You can contact FG Flow & Restore through the website to ask about these rights.

If you are unhappy with how your information is handled, you can contact the UK Information Commissioner's Office at ico.org.uk.